Office Manager

Office Manager

Kelowna - Dilworth

Sussex Insurance (inside Walmart) located at 1555 Banks Rd in Kelowna is looking for a Branch Manager. Minimum 5 years of Personal Lines/Autoplan experience to include 3 years of management experience with increasing levels of responsibility. Competitive wage and benefit package included.

Management responsibilities:

  • Exercise the authority of a manager; staffing, scheduling, performance management, training, one on one coaching, employee recognition and development.
  • Ensures performance appraisals are completed and administered in a timely manner.
  • Ensures appropriate actions are in place if an employee’s performance is not meeting expectations.
  • Keeps staff informed of branch manager meeting updates as well as any industry regulatory information or changes. Provides ongoing coaching to staff on identifying customer needs and deepening customer relationships.

Customer Service:

  • Manages expectations for exceptional customer service.
  • Resolves customer inquiries and complaints promptly and effectively.
  • Communicates Sussex’s position on regulations, policies and procedures in a positive manner.
  • Focuses on customer retention.
  • Directs, controls, and/or delegates the daily operations to include the management of security procedures, audit control, end of day reporting and adherence to policies and procedures.

If you are interested in joining a growing, team-based agency, then we want to hear from you. Please fill out the form below and upload your resume along with covering letter and specify ‘Kelowna-Dilworth’ from the drop-down as the location you are applying for. All resumes will be received in confidence. While we thank all those that apply only candidates selected for an interview will be contacted.

*If viewing this posting on an external career site, please apply on our company website at